Privacy Policy
July 11, 2026
HERE LIMITED ("we", "us", or "our") operates Here, a payments platform available at https://onhere.net/. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you use our platform and services, and describes your rights in relation to that data. By creating an account or using Here, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Here is operated by HERE LIMITED, 17 Gresse Street, W1T 1QL London, United Kingdom. Company registration number: 05659314. VAT identification number: —. We are the data controller responsible for your personal data. For any privacy-related question or to exercise your rights, contact us by e-mail at info@onhere.net. We communicate with our users exclusively by e-mail.
2. SCOPE OF THIS POLICY
This Policy applies to personal data we process about account holders (merchants) who register for and use Here, visitors of our website, and individuals whose data we receive in connection with a payment (for example, a customer paying through a hosted checkout page or a payment link). It does not apply to third-party websites or services that we do not control.
3. PERSONAL DATA WE COLLECT
We collect the following categories of personal data:
- Account data: first and last name, e-mail address, telephone number, date of birth, sex, country and postal address, and the password you set (stored only as a secure hash).
- Business data: for business accounts, the company name, legal form, registration number, VAT identification number, industry, registered office address, and the name, role, e-mail and telephone of an authorized representative.
- Verification data: information and documents you submit for identity and company verification, including images of identity documents, a selfie, and official company documents (such as a certificate of incorporation, sole trader certificate or business licence).
- Payment and transaction data: the amount, currency, description, status, mode (test or live) and time of each transaction, together with related refunds, payouts and the bank account details (account holder and IBAN) you provide for payouts.
- Technical data: IP address, device and browser information, and session and log records generated when you use the platform.
- Communications: the content of e-mails and support requests you send to us.
We do not store full payment card numbers. Card details entered in the virtual terminal or on a hosted checkout page are validated but not retained by us.
4. HOW WE USE YOUR DATA AND OUR LEGAL BASES
We process your personal data to: provide, operate and maintain the platform and your account (performance of a contract); verify your identity and business and comply with applicable financial, anti-money-laundering and know-your-customer obligations (legal obligation and legitimate interests); process payments, calculate our commission, maintain your balance and execute payouts (performance of a contract); detect, prevent and investigate fraud, abuse and security incidents (legitimate interests and legal obligation); communicate with you about your account, transactions and support requests by e-mail; improve and secure the platform (legitimate interests); and comply with legal and regulatory requirements and defend legal claims.
5. PAYMENTS AND FINANCIAL DATA
Here facilitates the processing of payments. The official currency of the platform is EUR, and unless otherwise stated all amounts, balances, commissions and payouts are expressed in EUR. We process transaction and bank account data to operate these services, to calculate and deduct our platform commission from each successful transaction, and to make payouts to the bank account you designate.
6. IDENTITY AND BUSINESS VERIFICATION
To meet our legal and risk-management obligations, we and our verification providers process the identity and company information and documents you submit. Verification results and the confirmed data (such as your name, sex and date of birth) may be recorded on your account.
7. HOW WE SHARE YOUR DATA
We do not sell your personal data. We share it only: with service providers that help us operate the platform (for example identity-verification, e-mail delivery, hosting and notification providers), acting on our instructions and bound by confidentiality; with banks, payment institutions and financial partners as necessary to process payments and payouts; where required by law, regulation, court order or a competent authority, or to protect our rights, users or the public; and in connection with a merger, acquisition or reorganization, subject to appropriate safeguards.
8. INTERNATIONAL TRANSFERS
Where personal data is transferred outside your country or the European Economic Area, we take appropriate safeguards required by applicable law (such as standard contractual clauses) to protect it.
9. DATA RETENTION
We retain personal data for as long as your account is active and thereafter for the period required to comply with our legal, accounting, tax and anti-money-laundering obligations, to resolve disputes and to enforce our agreements. When data is no longer needed, we delete or anonymize it.
10. SECURITY
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction, including encryption of secrets, hashed passwords, access controls and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. YOUR RIGHTS
Subject to applicable law, you have the right to access your personal data; to have inaccurate data corrected; to have your data erased; to restrict or object to certain processing; to data portability; and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your data-protection authority. To exercise any of these rights, contact us by e-mail at info@onhere.net. We may need to verify your identity before acting on a request.
12. COOKIES
We use strictly necessary cookies and similar technologies to keep you signed in, secure your session and operate the platform. These are essential to providing the service.
13. CHILDREN
The platform is not directed to individuals under the age of 18, and we do not knowingly collect their personal data.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The date of the latest revision is shown above. Where changes are material, we will notify you by e-mail. Your continued use of the platform after an update constitutes acceptance of the revised Policy.
15. HOW WE COMMUNICATE
All official communication between you and us takes place by e-mail. Please keep the e-mail address on your account up to date. You can reach us at info@onhere.net.
16. CONTACT
HERE LIMITED
17 Gresse Street, W1T 1QL London, United Kingdom | E-mail: info@onhere.net
1. WHO WE ARE
Here is operated by HERE LIMITED, 17 Gresse Street, W1T 1QL London, United Kingdom. Company registration number: 05659314. VAT identification number: —. We are the data controller responsible for your personal data. For any privacy-related question or to exercise your rights, contact us by e-mail at info@onhere.net. We communicate with our users exclusively by e-mail.
2. SCOPE OF THIS POLICY
This Policy applies to personal data we process about account holders (merchants) who register for and use Here, visitors of our website, and individuals whose data we receive in connection with a payment (for example, a customer paying through a hosted checkout page or a payment link). It does not apply to third-party websites or services that we do not control.
3. PERSONAL DATA WE COLLECT
We collect the following categories of personal data:
- Account data: first and last name, e-mail address, telephone number, date of birth, sex, country and postal address, and the password you set (stored only as a secure hash).
- Business data: for business accounts, the company name, legal form, registration number, VAT identification number, industry, registered office address, and the name, role, e-mail and telephone of an authorized representative.
- Verification data: information and documents you submit for identity and company verification, including images of identity documents, a selfie, and official company documents (such as a certificate of incorporation, sole trader certificate or business licence).
- Payment and transaction data: the amount, currency, description, status, mode (test or live) and time of each transaction, together with related refunds, payouts and the bank account details (account holder and IBAN) you provide for payouts.
- Technical data: IP address, device and browser information, and session and log records generated when you use the platform.
- Communications: the content of e-mails and support requests you send to us.
We do not store full payment card numbers. Card details entered in the virtual terminal or on a hosted checkout page are validated but not retained by us.
4. HOW WE USE YOUR DATA AND OUR LEGAL BASES
We process your personal data to: provide, operate and maintain the platform and your account (performance of a contract); verify your identity and business and comply with applicable financial, anti-money-laundering and know-your-customer obligations (legal obligation and legitimate interests); process payments, calculate our commission, maintain your balance and execute payouts (performance of a contract); detect, prevent and investigate fraud, abuse and security incidents (legitimate interests and legal obligation); communicate with you about your account, transactions and support requests by e-mail; improve and secure the platform (legitimate interests); and comply with legal and regulatory requirements and defend legal claims.
5. PAYMENTS AND FINANCIAL DATA
Here facilitates the processing of payments. The official currency of the platform is EUR, and unless otherwise stated all amounts, balances, commissions and payouts are expressed in EUR. We process transaction and bank account data to operate these services, to calculate and deduct our platform commission from each successful transaction, and to make payouts to the bank account you designate.
6. IDENTITY AND BUSINESS VERIFICATION
To meet our legal and risk-management obligations, we and our verification providers process the identity and company information and documents you submit. Verification results and the confirmed data (such as your name, sex and date of birth) may be recorded on your account.
7. HOW WE SHARE YOUR DATA
We do not sell your personal data. We share it only: with service providers that help us operate the platform (for example identity-verification, e-mail delivery, hosting and notification providers), acting on our instructions and bound by confidentiality; with banks, payment institutions and financial partners as necessary to process payments and payouts; where required by law, regulation, court order or a competent authority, or to protect our rights, users or the public; and in connection with a merger, acquisition or reorganization, subject to appropriate safeguards.
8. INTERNATIONAL TRANSFERS
Where personal data is transferred outside your country or the European Economic Area, we take appropriate safeguards required by applicable law (such as standard contractual clauses) to protect it.
9. DATA RETENTION
We retain personal data for as long as your account is active and thereafter for the period required to comply with our legal, accounting, tax and anti-money-laundering obligations, to resolve disputes and to enforce our agreements. When data is no longer needed, we delete or anonymize it.
10. SECURITY
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction, including encryption of secrets, hashed passwords, access controls and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. YOUR RIGHTS
Subject to applicable law, you have the right to access your personal data; to have inaccurate data corrected; to have your data erased; to restrict or object to certain processing; to data portability; and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your data-protection authority. To exercise any of these rights, contact us by e-mail at info@onhere.net. We may need to verify your identity before acting on a request.
12. COOKIES
We use strictly necessary cookies and similar technologies to keep you signed in, secure your session and operate the platform. These are essential to providing the service.
13. CHILDREN
The platform is not directed to individuals under the age of 18, and we do not knowingly collect their personal data.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The date of the latest revision is shown above. Where changes are material, we will notify you by e-mail. Your continued use of the platform after an update constitutes acceptance of the revised Policy.
15. HOW WE COMMUNICATE
All official communication between you and us takes place by e-mail. Please keep the e-mail address on your account up to date. You can reach us at info@onhere.net.
16. CONTACT
HERE LIMITED
17 Gresse Street, W1T 1QL London, United Kingdom | E-mail: info@onhere.net